Loading... Please wait...
  • CONTACT US 317-883-0386
  • My Account
  • Gift Certificates

Shipping/Pick Ups/Returns

 

 

PAYMENTS 

 

Payment is due at the time of checkout regardless of shipping.  
 
SHIPPING
 
Next Day Shipping: Items placed before 3pm EST will ship out the same business day they are placed and you will receive them the next business day. Orders placed after 3pm EST will ship out the next business day. Delivery time does not include weekends. There may be additional delays due to weather, holiday, and UPS exceptions beyond our control.  
 
2nd Day Shipping: Items placed before 3pm EST will ship out the same business day they are placed and you will receive them within 2 business days. Orders placed after 3pm EST will ship out the next business day. Delivery time does not include weekends. There may be additional delays due to weather, holiday, and UPS exceptions beyond our control.
 
UPS Ground Shipping (USA): Please allow 3-5 business days for these orders to be processed. Once they are processed they will be shipped by UPS ground and received within 1-5 business days. Delivery time does not include weekends. There may be additional delays due to weather, holiday, and UPS exceptions beyond our control. 
 
Free Shipping (USA): Please allow 3-5 business days for these orders to be processed. Once they are processed they will be shipped by UPS SurePost and received within 3-7 business days. The US Postal Service will make the final delivery for our free shipping option. If you would like your package to be delivered by UPS please select our $8 UPS Ground shipping option. There may be additional delays due to weather, holiday, and UPS/USPS exceptions beyond our control.
 
Undeliverable Packages: 
If the address provided is incorrect and undelivered by UPS or USPS, the customer will be responsible for any additional postage fees that are incurred. A flat rate $8.00 shipping cost will be charged to the customer to re-deliver the order with corrected shipping address. 
 
To make specific requests regarding your delivery please visit www.UPS.com/mychoice and sign up for a UPS My Choice account! 
 
ups-my-choice-home-180x60.png
 
 
**Please note, our shipping provider is UPS and all P.O. box addresses must be sent through UPS SurePost. This could delay shipping 1-2 business days. We are also unable to ship expedited to a P.O. box, please provide a physical address for all expedited orders! 
 
International shipping fees will vary. Duty and tax fees are paid by the customer when the package arrives.  
 
Shipping will not be refunded.
 
 
 
WAREHOUSE PICK UP/RETURN
 
Pick Ups: Online orders may be picked up from our shipping warehouse Monday-Friday 9am to 5pm. 
If your order is placed by 12pm it is able to be picked up after 2pm the SAME business day! Orders placed after 12pm can be picked up the following business day! Once your order is fulfilled the status will change to AWAITING PICKUP and you will receive an email. Orders will be kept at the warehouse until they are picked up! 
 
Returns: Online orders may be returned to the warehouse for priority processing. The items you wish to return must be placed in a bag or box with the receipt and dropped off at the pick up window during business hours. No return label is necessary. Store credit will be available for use the following business day. PLEASE DO NOT DROP OFF RETURNS OUTSIDE OF OUR HOURS OF OPERATION. WE ARE NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES. 
 
Dottie Couture Boutique
9715 Kincaid Dr. 
Unit 400
Fishers, IN 46037
 
*If you have questions about your warehouse pick up or return please call 317-883-0386 ext. 1
 

RETURN POLICY 

 

  • Returns are accepted for ONLINE STORE CREDIT ONLY!
  • All returns must be back to our shipping warehouse within 20 days of the date received. 
  • Sale items and accessories are FINAL SALE & cannot be returned. Any sale items or accessories returned, will NOT be processed. If you wish to have this item returned back to you, a $10 return fee will incur.
  • Semi-Annual Sale items and all coupon codes exceeding 30% off are FINAL SALE and ineligible for return. Returns will not be processed for online or in-store credit.
  • All merchandise must be returned unworn, unwashed, and in original condition with tags attached. If items have makeup, deodorant, or other stains/odors, you WILL NOT be given credit and items will be sent back for a $10 return fee.
  • Shoes must be returned in their original box and placed inside an additional protective shipping box. Damage to the shoe box will result in the shoes being ineligible for return. 
  • Swimwear must be returned with all tags and hygienic liners attached. Please try on with appropriate undergarments underneath before removing tags and hygienic liner. If swimwear includes removable straps and/or pads, please be sure to include with return. For hygienic purposes, any swimwear returned that does not meet the requirements, will NOT be processed for an online in-store credit. 
  • Items purchased online, must be returned to our shipping warehouse for online store credit only.

The boutiques do not process and/or accept online returns

 


*If an item you received is damaged or incorrect, please call 317-883-0386 for further assistance!

 

If the order is returned past the 20 day limit or does not fit the return guidelines, the items will be sent back to you for a $10 fee and no credit will be given.

 

EXCHANGE INSTRUCTIONS

Please place a new order online for the items you wish to exchange. This will ensure your items do not sell out before we have received your return. A full refund will be given for exchanges ONLY for a different size or color in the same item. Please write the NEW order number for the exchanged item on the bottom of the receipt you are sending back with the merchandise. All other returns will be issued store credit.

 

 

PRICE ADJUSTMENTS

Price adjustments can be made within 7 days of the original order date in the from of store credit. The size and color must be in stock in order to receive a price adjustment. Please contact customer service to inquire about adjustments. 

 

RETURN INSTRUCTIONS

*If you are a local shopper please view our warehouse return instructions for an additional return option!

1. Please review our Return Policy above to be sure you meet all the return requirements. Returns that do not meet the return requirements will not be accepted and additional postage of $10 will have to be paid to have them returned to you.
2. Place in a shipping safe package and INCLUDE YOUR ORIGINAL RECEIPT with the attached packing slips on reverse side.
3. For easy returns use the “Return Label” link at the bottom of the page. Simply fill out the required fields, select "Return", print the label, & either schedule a UPS pick up or take your package to a UPS store or drop box location. 
4. If you choose not to use the provided return label, please send your returns to:

Dottie Couture Boutique
9715 Kincaid Dr. 
Unit 400
Fishers, IN 46037

 

**PLEASE KEEP YOUR TRACKING INFORMATION**

 You are responsible for tracking your return package. Please keep note of the tracking number that is generated through your return label. Once it is received back to us, please allow 2-4 business days for processing. You will receive an email once your store credit is available. Return credit may not be used towards previous purchases. 


FREE RETURNS! Click the "Return Label" link below to generate a UPS return label.  

 

Return label

 


 

Newsletter